Privacy Policy
Last updated: [DD Month YYYY]Public Privacy Policy URL: To be updated after web/live deployment. This local policy route remains available for pilot testing.
Local Online Shop is a district-level local marketplace pilot connecting customers with local shopkeepers and sellers. We may collect customer name, mobile number, delivery address, order details, complaint details, seller shop/KYC details, product images, stock and pricing information, and technical logs needed to run the service.
Use of information
- Process orders, open-box delivery, complaints, support, payment verification, seller onboarding, and admin operations.
- Contact customers or sellers about orders, delivery, payment, refund, complaint, or shop approval.
- Improve local product listings, area availability, safety, and fraud prevention.
We do not claim government approval. Data may be shared only with sellers, delivery/admin teams, payment/support partners, or authorities where required by applicable law or business process.
Terms & Conditions
Last updated: [DD Month YYYY]By using Local Online Shop, customers and sellers agree that this is a local district-level marketplace pilot. Product availability, delivery area, prices, offers, stock, and seller participation may change.
- Customers must provide correct mobile number, address, area, and delivery details.
- Sellers are responsible for accurate product photos, descriptions, prices, offers, and stock.
- Orders may be cancelled or rejected if product, stock, shop, delivery, KYC, payment, or safety checks fail.
- Open-box delivery rules apply at delivery time.
- Prohibited, fake, counterfeit, unsafe, illegal, or restricted products are not allowed.
Cancellation Policy
Last updated: [DD Month YYYY]Customers may request cancellation before dispatch/advanced order processing where available in the app. After packing, out-for-delivery, or open-box stage, cancellation may be restricted and handled as open-box rejection, return, refund, or complaint case.
- Cancellation before dispatch may restore stock once.
- Manual UPI paid/verified orders may move to `refund_pending` for manual review.
- COD orders usually do not require refund if cash was not collected.
Return & Refund Policy
Last updated: [DD Month YYYY]Return and refund handling depends on order status, payment mode, open-box decision, seller response, and admin verification.
- Open-box rejection for wrong, damaged, or mismatch products can trigger return handling.
- Verified paid Manual UPI orders rejected at open-box may become `refund_pending`.
- Refunds are manual during pilot. No automatic refund claim is available unless integrated later.
- Refund timeline: [to be finalized after business/legal review].
- Refund may be rejected with reason where order, payment, misuse, or eligibility checks fail.
- Customers can escalate through complaint/helpdesk.
Open Box Delivery Policy
Last updated: [DD Month YYYY]Open Box Delivery allows the customer to open the package at delivery time and check the product before accepting it.
- Reject only for wrong, damaged, or mismatch product.
- Used, worn, washed, altered, or accepted items are not eligible under open-box rejection.
- Rejection reason may be recorded by admin/delivery team.
- Proof/photo may be recorded where available.
- COD rejected at open box: no payment collection or cancellation handling.
- UPI paid order rejected at open box: `refund_pending` and manual review.
- Stock restore is admin-controlled and can happen only once.
- Disputes should be raised through complaint/helpdesk.
Delivery Policy
Last updated: [DD Month YYYY]Delivery is a district-level pilot and may be limited to supported city/area routes. Delivery time shown in the app is an estimate.
- Customer must share correct address, mobile, and area.
- Some products or shops may not support delivery in all areas.
- Failed delivery due to unreachable customer, incorrect address, or area limitation may need rescheduling or cancellation.
Seller Policy
Last updated: [DD Month YYYY]Sellers/shopkeepers must register, submit required shop/KYC information, and receive approval before active selling where required.
- Sellers upload product photos, descriptions, prices, offers, and stock and are responsible for accuracy.
- Fake, counterfeit, prohibited, illegal, unsafe, or misleading products are not allowed.
- Stock must be maintained honestly to avoid customer disappointment.
- Orders must be packed honestly and match product listing.
- Open-box rejection may affect seller rating, stock, return, refund, and admin review.
- Admin may deactivate shop/product for policy violation, poor service, or inaccurate data.
- Commission/charges: [to be decided].
Payment Policy
Last updated: [DD Month YYYY]Local Online Shop pilot supports Cash on Delivery and Manual UPI. Razorpay/payment gateway may be added later after separate approval and configuration.
- COD orders remain `pending_collection` until cash is collected.
- Manual UPI pilot ID: 8839625788@ybl.
- Manual UPI remains `pending_verification` until admin verifies the reference.
- Do not pay outside official instructions shown by Local Online Shop.
- Payment disputes can be raised through complaints/helpdesk.
- Razorpay, gateway payment, automatic webhook verification, and automatic refunds are deferred and not live.
Contact Us
Last updated: [DD Month YYYY]Business name Local Online Shop
Service area District-level pilot
Email buyoralocalshop@gmail.com
Phone 6265017887
Address Near Pallav Bhawan, Ring Road No.2, Bilaspur, Chhattisgarh
Grievance Redressal
Last updated: [DD Month YYYY]Customers and sellers can raise order, payment, refund, delivery, open-box, product, seller, or account complaints through the app/helpdesk.
- Grievance officer: To be appointed / placeholder.
- Email: buyoralocalshop@gmail.com.
- Phone: 6265017887.
- Business address: Near Pallav Bhawan, Ring Road No.2, Bilaspur, Chhattisgarh.
- Response time: [draft placeholder, e.g. 2-3 working days].
- Resolution depends on order records, payment status, seller response, product condition, delivery proof, and admin review.
Help & Support
Last updated: [DD Month YYYY]Use Help & Support for order tracking, open-box rejection, payment verification, refund status, delivery issues, seller issues, or product mismatch.
- Support email: buyoralocalshop@gmail.com.
- Support phone: 6265017887.
- For order issues, raise complaint from order tracking.
- For Manual UPI, keep transaction/reference ID ready.
- For open-box rejection, share reason and proof where available.
- For seller onboarding, keep KYC/shop documents ready.
About Local Online Shop
Last updated: [DD Month YYYY]Local Online Shop is a district-level local shopping marketplace pilot built to help customers discover nearby shops, browse local products, place orders, and use open-box delivery where available.
The pilot is focused on supported local areas first. Features, payment options, delivery coverage, seller onboarding, and support processes may change before public launch.